Customer Service Excellence: How to Win and Keep Customers Coming Back
Date: March 30, 2011
Time: 8:30 AM to 5:30 PM
Venue: ASTORIA PLAZA, Ortigas Center, Pasig City
Providing customer service excellence is what will keep your customers
coming back.
Customer service excellence will give you the competitive advantage you need
to survive in a tough and increasingly uncertain business climate. In today’s
customer-oriented business environment, "people skills" are critical for
personal and organizational success. How you handle your customers can
directly affect your individual goals as well as your team’s and company’s
performance. This customer service training seminar gives you the skills you
need to communicate professionalism, gain respect, enhance customer
relationships and secure an overall competitive advantage through customer
service excellence.
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Learning Investment for the 1-Day Learning Session:
Super Saver Rate : P 4,488 + VAT (Pay on or before February 28, 2011)
Early Bird Rate : P 5,488 + VAT (Pay on or before March 15, 2011)
Regular Rate : P 6,488 + VAT (Starting March 16, 2011)
LEARNING INVESTMENT INCLUDES: A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates and Freebies!! plus... AM
Snacks, Sumptuous Lunch & PM Snacks